Refund & Return Policy

Refund and Exchange Policy

At Forever In Harmony, we follow a 14-day return policy for undamaged and unworn goods, in alignment with our suppliers' policies. This means you have 7 Days after receiving your item to request a return, followed by 7 Days for the product to be received back. Please review the guidelines below to ensure a smooth return or exchange process:

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required.

If your return is accepted, you will be responsible for shipping the item back to the supplier or directly to us. For speed, we recommend returning items directly to the supplier. You can contact us at info@foreverinharmony.com to begin the process.

How to Start a Return

  1. Contact Us: Email us at info@foreverinharmony.com with your order details, the item(s) you wish to return, and the reason for the return.
  2. Return Instructions: Once your return is reviewed and approved, we will confirm the correct return address for the supplier or provide instructions for sending it back to us. Please note:
    • Items sent back without prior authorization will not be accepted.
    • Shipping costs for returns are the responsibility of the customer.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately at info@foreverinharmony.com. We will evaluate the issue and work with you to resolve it promptly.

Exceptions / Non-Returnable Items

The following items are not eligible for returns:

  • Custom products (e.g., special orders or personalized items)
  • Beauty
  • Bodysuits
  • Face masks
  • Intimates/Lingerie
  • Jewelry
  • Swimwear
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you have any concerns about a specific item, please contact us at info@foreverinharmony.com before initiating a return.

*Subject to Change. Forever In Harmony may at any time in its sole discretion change the rules set forth above.

Exchanges

To exchange an item, the fastest way is to return the original item as per the return process above. Once your return is accepted, you can place a new order for the desired item.

Refunds

Once the returned item is received and inspected by the supplier:

  • If approved, a refund will be issued to your original payment method within 10 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at info@foreverinharmony.com.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without justification. Items must meet the same return eligibility requirements as outlined above.

By following these policies, we aim to make your shopping experience with Forever In Harmony as smooth and enjoyable as possible. For any questions or assistance, please reach out to us at info@foreverinharmony.com.